Question 1

How do I get started?

Accepted Answer

Sign up for a free account at pixelfy.io. You'll get 5 AI transformations and 5 background removals per month to explore how AI can help with product listings and image editing. Upgrade anytime for more features.

Question 2

What is included in the Free plan?

Accepted Answer

The Free plan includes 10 total edits per month (5 AI transformations + 5 background removals), combine up to 2 images at once, 1 project, and 25MB storage—perfect for trying out Pixelfy.

Question 3

What is included in the Creator plan?

Accepted Answer

The Creator plan ($12.99/month) unlocks 200 total edits per month (100 AI + 100 BG removals), combine up to 3 images at once, batch edit up to 50 images, 5 projects, and 10GB storage—ideal for resellers and solopreneurs creating product listings.

Question 4

What is included in the Pro plan?

Accepted Answer

The Pro plan ($39.99/month) gives you 600 total edits per month (300 AI + 300 BG removals), combine up to 4 images at once, batch AI (50 images) and batch BG removal (200 images), export for all social platforms, unlimited projects, and 100GB storage—perfect for small businesses and agencies.

Question 5

What is included in the Enterprise plan?

Accepted Answer

The Enterprise plan ($79.99/month) provides 1,000 total edits per month (500 AI + 500 BG removals), combine up to 5 images at once, batch AI (100 images) and batch BG removal (200 images), priority processing, unlimited projects, and 100GB storage—designed for e-commerce at scale.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processor. All transactions are encrypted and PCI-compliant.

Question 7

How do I cancel my Pixelfy subscription?

Accepted Answer

Go to your account settings and click on "Manage Subscription" to cancel anytime. Your subscription will remain active until the end of your billing period, and you won't be charged again.

Question 8

Can I upgrade or downgrade my subscription?

Accepted Answer

Yes, navigate to your account settings and select "Manage Subscription" to change your plan. Upgrades take effect immediately, while downgrades apply at the start of your next billing cycle.

Question 9

What is your refund policy?

Accepted Answer

We offer refunds within 7 days of purchase if you're not satisfied. Contact support@pixelfy.io with your account email and reason for the refund request.

Question 10

How does AI image editing work in Pixelfy?

Accepted Answer

Pixelfy uses Google's Gemini 2.5 Flash AI to understand natural language prompts and transform images instantly. Describe what you want to change, and the AI generates professional results in seconds without design skills required.

Question 11

What file formats does Pixelfy support?

Accepted Answer

Pixelfy currently supports JPEG and PNG image formats. All uploads are limited to 10MB per file across all plans for optimal performance.

Question 12

Is my data safe and private?

Accepted Answer

Yes, all images are stored securely with enterprise-grade encryption on AWS S3. We strip EXIF metadata before upload for privacy. Your images are only accessible by you and are never used for training AI models.

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